Delivery Policies and Conditions
All deliveries are within the United States. Delivery is free within the Continental U.S. Call for fees for
Alaska and Hawaii deliveries. International orders can be delivered to U.S. based freight forwarders.
We are not responsible for product once it reaches the international forwarding location. Call or email
for details. Please call for special delivery requests. Standard delivery is curb-side . White glove delivery
can be selected at check-out, with additional fees applied.
Mattress Delivery Options:
Standard Curb-Side Delivery:
•Free within Continental U.S.
•Your mattress or mattresses will be delivered and unloaded at the front door of your home or building
• Mattress set(s) ship out within 48 hours of order payment if in stock. If the product is not in stock, we must order your mattress and can take anywhere from 2-5 weeks to receive your mattress. Mattresses over 3 weeks will be notified of expected time of delivery. We try and get the mattresses sooner, but because we can get lower prices it sometimes can take that extra 2 weeks to get your purchased shipped. You will receive a call from the shipping company to schedule a time that works best for you once the mattress has been shipped.
White Glove Delivery:
• Your mattress will be brought into your home by the delivery driver. The delivery driver will unpack
and set up in the desired room. Deliveries can be made up to 2 flights of stairs. Minor assembly may
take a half to full hour. The packaging materials will also be removed and discarded on your behalf.
• Approximate shipping times are the same as standard curb-side delivery.
•Call 407-749-8449 to check delivery time for your area.
•As part of your White Glove Delivery service, your old mattress will be removed and discarded free of
The delivery driver(s) will specify a delivery date and an estimated time period in which the mattress
will arrive. Delivery is subject to a rescheduling fee if the purchaser is not available on the agreed
upon delivery date. Specific delivery dates and times may be requested but not guaranteed. It is the
purchaser’s responsibility to make arrangements with a responsible party to accept the delivery if he or
she cannot accept during the scheduled time period.
Failure to be home on the delivery day scheduled will result in a re-delivery charge. Your delivery driver(s) will specify an estimated period during which they will arrive to complete a scheduled delivery, but there may be no guaranteed time stops available. You may be obligated to be home the entire date of delivery, and there must be a responsible person home during the delivery. Any and all requests of the delivery driver(s) must be made during the delivery, not after they have left the premises. All mattresses must be inspected before the delivery driver leaves the premises. Any problems with the mattress must be communicated immediately with Discount Mattresses Online. If for whatever reason the delivery driver has left the premise, all sales are Final. If for whatever reason Discount Mattresses Online agree on returning the mattress , the customer will be subject to a 25% restocking fee and responsible for shipping the mattress back to Discount Mattresses Online.
Once the merchandise has been purchased the customer has 24 hours to cancel for any reason. After 24 hours the customer will be charged a restocking fee of 25% for any canceled orders. As far as returns on all discount mattresses; all sales are final. If there are any questions on shipping, please contact us right away as we use many different carriers to deliver these mattresses. If the customer and Discount mattresses agree to any type of return, the customer will be responsible for a 25% restocking fee and responsible for shipping the mattress back to Discount Mattresses Online.
Once the merchandise has been purchased the customer has 24 hours to cancel for any reason. After 24 hours the customer will be charged a restocking fee of 25% for any canceled orders. As far as returns on all discount mattresses; all sales are final.
Because of our deep discount, Discount mattresses Online does not have a refund policy at this time. Please be aware your mattress purchase is non-refundable and all sales are final. However, if Discount Mattresses Online does agree to a Refund, the customer will be responsible for a 25% restocking fee and responsible for shipping the mattress back to Discount Mattresses Online.
We realize there is not a manufacture warranty with these mattresses and they may be considered factory seconds. We realize these mattresses could be overstock, clearance, freight blemish, comfort trial, freight damage, floor model, cosmetic blemishes, and discontinued models. These mattresses may arrive with a second hand sticker on the mattress. If there are any questions please refer to the FAQ page of this website or call us at 407-749-8449.