Because of our deep discount, Discount mattresses Online does not have a refund policy at this time. Please be aware your mattress purchase is non-refundable. If you however do cancel within 24 hours we will refund your order. After the 24 hours, and you decide to cancel you will be assessed a restocking fee of 25%. As far as returns on all discount mattress items; all sales are final. If the customer and Discount Mattresses Online agree to any type of return, the customer will be responsible for a 25% restocking fee and responsible for shipping the mattress back to Discount Mattresses Online. Discount Mattresses Online gives a complimentary box spring. There may be times where the box spring does not match the mattress ordered. We will try our best to match the mattress and the box spring to be a matching set. If you have any questions feel free to contact us at 407-749-8449.